Terms and conditions

LIVE ARRIVAL GUARANTEE

All livestock sent on our Next Day service (Ireland only) is covered by a live arrival guarantee. This doesn’t apply if nobody’s available to sign for the parcel on the scheduled day, or if a delay is caused by an incorrect address or other customer error.

If an animal arrives dead or injured, we’ll refund the value of the specimen (postage isn’t refundable). Email us within 24 hours of delivery with a photo — claims made after that window can’t be honoured.

General Terms and Conditions regarding livestock

  1. Sizes listed are approximate — legspan may be noted in the description, and “SA/A” means we have a mix of sub-adult and adult sizes in stock.

  2. We only guarantee sex when it’s stated in the listing (AF = adult female, M = male, MM = mature male). You can request a specific sex at checkout for sub-adult or adult stock, though this isn’t always possible.

  3. Product photos are representative — you may not receive the exact animal shown.

  4. Prices are per specimen unless stated otherwise, and may change without notice.

  5. We can refuse an order, or delay dispatch, at our discretion — including postponing shipping in extreme heat or cold to protect the animals.

  6. Payment is due in advance unless we’ve agreed otherwise.

  7. We can’t be held responsible for injury, death, or illness that develops after delivery, though all livestock leaves us free of visible parasites or disease.

  8. Local collection (Dublin 18) is available by appointment.

Terms and conditions regarding this site

  1. Keep your account password private — we’re not liable for any misuse if it’s shared or compromised.

  2. Content on this site may not be copied, reproduced, or reused commercially without our written permission.

  3. We may restrict access to the site at any time, for maintenance or other reasons.

  4. Your order is only confirmed once you receive a dispatch email from us — we’ll let you know as soon as possible if anything is out of stock.

  5. You must be 18 or older to create an account; under-18s need a parent or guardian to order on their behalf.

  6. By ordering with us, you accept these terms, which we may update at any time.

Returns Policy

Equipment and dry goods are covered by the manufacturer’s warranty — faulty items must be returned to us for inspection before a replacement or refund is issued, and we’ll cover return postage if the fault is confirmed.

If you’re unhappy with a livestock order, get in touch first so we can sort out a return or replacement. This doesn’t affect your statutory rights.

Shipping

We dispatch livestock Monday to Wednesday to guarantee next-day delivery — please make sure someone’s available to receive the parcel.

Orders normally go out the same day we receive them, though you can request a specific delivery day at checkout.

You’ll get an email confirmation once your order has shipped.

Privacy

We won’t sell or share your details with third parties without your permission.

Payments are processed securely by Stripe and PayPal — we never see or store your card details. See their websites for more information.